Generally speaking, once a student loan consolidation or refinance is complete, there is no way to undo the process or fix a mistake.
Fortunately, there are a couple of bits of good news for borrowers with regrets:
- There are many steps required before a consolidation or refinance is final.
- Even though there isn’t an “undo” option, there are ways to correct certain errors.
Today we will discuss the point at which it is impossible to “undo” or reverse a student loan consolidation or refinance, and one way a borrower can effectively correct some issues.
Consolidation and Refinance Steps
When a student loan is refinanced or consolidated, a new lender pays off an existing loan or loans in full. Once the old loan is repaid, the old debt obligation is removed, and the borrower now has a new obligation to a new lender. Borrowers go through the process to get lower interest rates and payments. Lenders offer these services because they think they can identify the lower risk and more profitable borrowers.
The refinance process normally starts with a borrower checking interest rate offerings of various student loan refinance lenders. Checking a rate does not commit a borrower to anything.
The consolidation process is initiated by federal borrowers who complete the federal application for student loan consolidation.
After a lender approves a loan for a new borrower, the borrower must submit information about the old loans to the new lender. Even this far down the road, the process can still usually be stopped.
What is the difference between student loan consolidation and student loan refinancing?
Student loan consolidation is a federal student loan process that can only be done by the Department of Education. A refinance is when a private lender pays off existing private or federal loans and creates a new private loan.
Generally speaking, refinancing and consolidating follow a similar process, but are done for different reasons. When it comes to undoing mistakes in a refinance or consolidation, the two processes are very similar.
The Refinance and/or Consolidation Point of No Return
Once the new lender, or the Department of Education in the case of a consolidation, has all the proper loan information, they will usually send out a final contract for the loan to be signed. Signing the final documents will trigger payment being sent to the old lenders. Once this payment has been sent, the borrower has truly reached the point of no return.
For borrowers who are part of the way through the refinance or consolidation process and thinking about canceling, the best thing to do would be to call the new lender as soon as possible. Most lenders will want to stop things for borrowers who don’t want to go through with the process. New borrower concerns could be an indication to the new lender that repaying the loans will be a hardship. They don’t want borrowers who will struggle to pay back the debt.
Borrowers could also call their old lenders and instruct them not to accept payment on their behalf from the new lender. However, this move has a limited chance of success as most lenders will be eager to cash a check to pay off a loan.
The good news is that once borrowers do reach the proverbial point of no return, there are still ways to address many loan concerns…
How to “Undo” A Student Loan Refinance
While it is impossible to completely reverse a student loan refinance, many mistakes can be corrected after the fact.
For example, suppose a borrower selected a 10-year variable-rate repayment plan and ultimately decided that a 20-year fixed-rate plan would have been a better choice. By starting the refinance process again, borrowers can find a new lender willing to offer a loan with the desired terms. The advantage for most consumers is that there is no limit on the number of times a loan can be refinanced, and many companies offer refinance services.
By going through a “redo” process, options like repayment length and lender choice are effectively revisited.
The news is worse for borrowers who refinanced or consolidated their federal student loans…
When is the Decision Truly Permanent?
A private refinance of federal loans is one example of a situation that is impossible to undo. The federal loans and federal perks are gone because the loan has been paid off. The new loan, even though it was originally a federal loan, is a private loan in every way. This means federal student loan forgiveness programs and income-driven repayment plans are no longer available.
The same can be said for borrowers who go through federal direct consolidation with their federal loans. Like private lenders, the Department of Education eliminates the old loans and creates a brand new direct consolidation loan. For some borrowers, this is an essential step in repayment and a smart move. It can be a mistake for others. Thus, it is critical that borrowers understand the consequences of federal direct consolidation before starting the process.
Bottom Line – A Fix is the Best Case Scenario
There is no way to reverse or undo a student loan consolidation or refinance. The good news for some borrowers is that there are a number of steps between rate shopping and the point of no return. Additionally, a second refinance can fix some errors.
A successful second refinance can’t fix all errors, and there is no guarantee of an approval, but it does offer a chance to correct certain mistakes.
Hi Richard, I’m in a similar situation as Jen. I consolidated my FFEL loans (that were in an IBR plan for about 10 years or more) and two previous DL consolidated packages into one consolidation at the beginning of 2022. I was unaware that by grouping those together, previous payments made on my DL loans would not count toward the PSLF program. Is there a way I can fix my consolidation? It is sickening to think I would lose all that time.
Hi Adrian,
If you consolidated at the beginning of 2022, you likely won’t lose that time towards forgiveness. The limited waiver was still in effect for PSLF borrowers, and the IDR Count update hasn’t been completely processed yet, but you did it well in advance of the deadline.
Early 2022 should beat the deadline for both of these temporary programs.
Thank you. I just spoke to my loan provider and they said since I consolidated last year that I did not lose time. I still have to call the federal student aid since my time in Idr is not listed on the website. Big sigh of relief!
Hi Richard, I have been in an income repayment plan for years and years. I would say 15 years or more. In the beginning I was in forbearance because they did not tell me I had other options. I did not know if I consolidated I would lose all of that time. It makes me sick. What can I do? I make so little money my payment is zero and has been zero this whole time.
Hi Jen. I think I have some really good news for you. It looks like you may not lose any of that time and may even get credit for the forbearance.
I submitted my request to consolidate my loans this morning, but found an error on it. I have one “J” code and one “O” code to consolidate, and only the J made it onto the request application. Can I get that error fixed? I called the Federal Student Aid and was told to call Mohela, the one who the app was sent to. Their wait time is 177 minutes and I’ve dropped the call a few times
The hold times are brutal right now, but I don’t know of a better way to get an issue corrected.
I applied for a consolidation loan through the fed loan website, and on 9/21 received a letter from Aidvantage that my “application has been processed”. Then I found out that my employers were likely ineligible under the pslf program (quasi public agencies). I called Aidvantage to see if I could cancel the loan. The representative did enter the request, but said it was three days past the 10 day window, and it probably would still be processed. Are there any options in this situation? After trying to cancel I also went ahead and paid off a chunk of my existing loans through the Aidvantage website, and am now wondering if those payments will go through. Thanks for your help.
I should add that when I called Aidvantage it was try to cancel my loan application, and not an actual loan as nothing has transferred as of yet. I called twice and the second customer service person I talked with did seem to think that the cancellation request might still be accepted, and stop the process. Hoping here, Thanks again.
As for actually canceling your consolidation, if you are over the 10-day window, it will be tricky. I’d suggest calling everyone you can to submit the request. In addition to Aidvantage, call the Department of Education. Also, call the servicer that will be getting your loans when you consolidate. If you don’t know where the new consolidated loan is headed, ask Aidvantage.
The more people you talk to, the better the odds that someone can hit the brakes.
Before I jump into answering your question, I think it is a good idea to double-check that you actually want to cancel the consolidation. Likely Ineligible in the PSLF Help Tool DOES NOT mean ineligible. It just means that they haven’t reviewed an application from your employer.
Second, I’m not sure what loan type you have, but if they were FFEL loans, consolidating on 9/21 is huge because it could help you qualify for the one-time forgiveness.
I consolidated my federal loan in May with SoFi , is there any chance I can qualify for anything ?
Unfortunately, I don’t think so. Refinance with a private lender converts the debt into a private loan, and private loan forgiveness or cancellation is unlikely.
I consolidated my son’s federal loans many years ago. The payment on my parent plus loan is about $150,000. I made partial payments on them monthly. They were in default before the COVID 19 halt. My one son is in a 10-year forgiveness program, Is there any way to unconsolidate my son’s loan from my parent plus loans so they could be put on his 10-year forgiveness program?
Unfortuantely, that is not an option.
Hi. I’m reading your website..I have a question. We had a federal loan which was paid in full. My son, zoom educated year 20 and 21, failed out. He couldn’t take the pressure. Fell apart at Easter time and never returned. Ugh!! He made the decision on his own to withdraw his mental health was more important. Can I fight for money back due to a MH need? My loan was paid in full but asking and out $30k. Expensive! Thank you in advance if you know the answers to this one.
I’m not aware of any mechanism to get a refund when your child drops out of college under these circumstances (unless it was so severe that he now qualifies for disability). Your best bet might be to ask the school for a refund.
I consolidated all my federal loans as well as private loans (separately) with Salle Mae (now Navient) in 2004 when I graduated from graduate school. I have since paid off all private loans but still have about $50K remaining in the federal loans. Last year I found out that my loan doesn’t qualify for the Covid loan repayment pause because even though they were federal loans originally, due to the consolidation 18 years ago they are no longer Federal Direct loans. I wish I had known the difference back then. Now I got approved for a better interest rate refinancing with Sofi. Before I sign the contract with Sofi, I just want to make sure that there is absolutely no chance that I could undo my mistake and reverse my remaining loans back to federal direct loans, if there’s still a chance that President Biden may forgive some federal student loans. Thanks!
Is it possible that your loans are FFEL loans? You can look this information up in the studentaid.gov database.
I consolidated my Federal Stafford loans from CFNC when I graduated 2006. I had no clue what that meant, so none of my loans are federal now and do not qualify for the forgiveness program working in an organization for 10 year, I’ve worked for a qualifying org for 7 years. Is there anything I can do? I have already paid $11,831 in interest alone and a little over $4k to principal on a $31,223K loan. I’ve been on an IBR since 2011. I was hoping I could refinance it into a federal loan, is that possible?
It sounds like you might have consolidated into an FFEL loan, which isn’t “federally held” but they are still federal loans.
With the limited waiver that is in place until October 31, 2022, you might be able to do a federal direct consolidation and get those 7 years to count toward PSLF.
I’d suggest the following steps for you:
1) Check out the federal records to confirm that your loan is an FFEL loan.
2) If it is an FFEL loan, take a look at the limited waiver to see if it might help you.
3) If you can take advantage of the limited waiver, complete a federal direct consolidation application.
4) You should also certify your past 7 years of public service work as soon as possible.
I know this sounds like a lot, but the process is pretty simple and your servicer should be able to talk you through each step. If your loans are FFEL like I suspect, you might be just a few years away from forgiveness.
I graduated in 1995 with $26,000 worth of student loan debt. I was in forbearance for a few years because I was making around $18,000/year. I married my husband, who had $10,000 worth of debt, in 1999. We have been paying for 22 years, automatically drafted, at $450 to now $550 / month. We currently owe around $57,000! He is a teacher and I am a public school secretary. We have been told we can get the teacher forgiveness because we consolidated. At this rate, it looks like we will die owing this money. It’s so depressing and overwhelming.
Have you looked into Public Service Loan Forgiveness? It might be a better option than teacher loan forgiveness.
I erroneously consolidated loans I’ve been paying on for 10 years because the PLSF website indicated that I could not get loan forgiveness unless FedLoan was my servicer. I filled out the form and submitted it and never heard from them. I found out before the process was completed about my mistake and asked for the process to stop. In my NEW FedLoan account, there are old letters telling me that consolidating my loans would mean that I would lose credit for my old payments, I never got this letter since I did not have an account with them. They never sent this notice via email or postal mail. After I asked them to stop the process FedLoan quickly processed the consolidation instead of responding to me! Now, after I’ve made 10 years of payments, I have to start over. I’ve written my congressman and complained to the loan servicer but no one has responded. This seems predatory.
I think I have some potentially excellent news for you. Last month, it was announced that the rules regarding consolidation were temporarily changed, and your old payments may now count towards PSLF. I’d encourage you to check out the PSLF expanded waiver.
Many years ago, my wife and I consolidated our student loans with no up front explanation regarding the possibility of hers being forgiven since she was a teacher in a qualifying school district. After the consolidation and information in hand regarding teacher forgiveness, we were told since we weren’t both teachers and had consolidated, we were not able to take advantage of teacher forgiveness. I hope that information is given up front for others so that this situation that is costing us several thousand dollars is avoided for other uninformed individuals. Anyone else in retirement with student loans?
I know this doesn’t help your situation, but the Department of Education no longer does consolidation loans for couples.
Even though this particular situation was not addressed in the recent temporary expansion of PSLF, it might be worth your time to reach out to your elected representatives. Many of the new fixes were designed to address PSLF issues caused by older loan programs, and the loans consolidated with a spouse would seem to be a good candidate for the next round of adjustments.
I consolidated my personal student loans in order to apply for PSLF…I was also advised to consolidate a Direct Plus loan for parents in to it, so I did. Now I’m stuck with a $712/mo payment because the parent plus loans aren’t eligible for most of the income based repayment plans. I have no idea what I’m going to do…I cannot afford that amount when payments start back up. Any advice?
How long ago did you do this? If the final payoff for the consolidation hasn’t happened yet, you should call immediately to cancel the consolidation request.
Did the Parent PLUS loans get combined with all of your personal student loans? Or did they create a separate consolidated loan for your Parent PLUS loan? If it is the second, you should be fine.
If the Parent PLUS loan did get combined with your student loans, you fall into one of the gaps in the recent PSLF limited waiver. However, there are a few things you could try that might help:
– write a personal letter to your elected representatives asking for help.
– file a compliant with the Consumer Financial Protection Bureau about your servicer advising you to consolidate your Parent PLUS loans with your Personal loans, as you have seen, you were given terrible advice.
Finally, as you noted, a direct consolidation loan with a Parent PLUS loan doesn’t qualify for most of the IDR plans. However, you are still eligible for the Income-Contingent Repayment Plan.
What if the student had a disability (grand mal seizures) so disruptive dean of college kicked her out, and when collectors called, she would have had a 75% chance of not being of sound mind to make decision to refinance student loan as private loan? Later, student loan portion dismissed, but private loan still exists. (Yes, real life)
Hi Richard,
That is a really interesting question. It sounds like you are suggesting that the student in question didn’t have capacity to enter into a contract and that it should be void. Capacity in contract law basics can be found here: https://www.nolo.com/legal-encyclopedia/lack-capacity-to-contract-32647.html
I’m not able to offer much insight on this particular issue as it strikes me as more of a unique contracts issue rather than a typical student loan issue. Additionally, contract laws vary from state to state.
To get any sort of diminutive answer to your question, you will likely need to speak with a local attorney.