Loan Servicers Archives

Correcting Errors: Fixing Student Loan Lender and Servicer Mistakes

Servicer mistakes are sometimes a part of life with student loans. Most errors can be easily resolved with minimal effort.

If you have a complaint with Sallie Mae or Navient, the key to a positive outcome is to contact the right customer advocate.

Loan servicers like to suggest deferments for struggling borrowers, but this suggestion is often good for the lender and bad for the borrower.

Getting back at a student loan lender is all about going after the one thing they care about most: their bottom line.

Refinancing and Consolidation of American Education Services (AES) loans can save borrowers a ton of money if done properly.

Great Lakes does not directly offer student loan consolidation or refinancing. However, both moves are possible for loans with MyGreatLakes.

Refinancing Navient loans hopefully means lower interest rates and better service, but it isn’t always the best decision.

MyFedLoan said my student loan was delinquent. They were wrong, and it was a headache, but I learned some interesting information.

Email isn’t just convenient. Sticking to email communication increases lender accountability.