I am enrolled in IBR with Sallie Mae…My annual renewal is up..and I applied within the 0 days of my anniversary date. The day after i sent my renewal…Fred a CSR sent me an email saying my app has been processed…Ill receive a change in my terms…I have not yet. So I called Sallie Mae today and a CSR on the phone said my app is still being processed! What is with the email then? What else can I do as my payment date is approaching and I cannot afford 1500 a month.
May 3, 2014
This is a tricky one. I would keep calling to see how the processing is going, but if they haven’t made any progress and your due date is within about 5 days I would call and explain your situation to a customer service rep. Usually it is pretty easy to get a forbearance when you have a pending IBR application. The important thing is that you make sure it is a temporary forbearance that you want removed as soon as your application goes through. Hopefully your application will get processed before you get too close to your due date. Good luck!