What Happened? – I am pretty good with having all my student loans in order, but I had one that came unexpectenly from Navient in a large amount. I tried to make a payment that the agent did not want to initally take and then as he came up with offers he thought was better I told them I could not do that. They started to get angry and threaten to take my parents house (which they do not even own a house). They proceed to be rude.
Desired Resolution – I want to pay back my loan with what I can do now. I just graduated in May 2018 and looking for a job, so I only have my savings to pay from as of right now. I have a cosigner who is also willing to help. I want to be able to pay the monthly payment that I can pay.
The navient agent continues to give false information on why he believes me and my cosigner can pay more than $5000 in 2 days. He threanten to take our stuff, and refuse my offer. I want to file a complaint and need help on knowing all my rights and proper articulation to do so.
May 3, 2014
There are several ways to file a complaint.
You can start by contacting Navient’s ombudsman.
If that doesn’t work, you have the option of filing a complaint with the Department of Eduction or the Consumer Financial Protection Bureau (CFPB). Over the years we have seen people get the best results from the CFPB complaint process.
Information on the steps to take can be found here: https://studentloansherpa.com/resolving-complaints-navient-sallie-mae/
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